Payment, Cancellation, Refund Policy

Payment, Cancellation, and Refund Policy

Payments

• Payment for all services and materials is due no later than 48 hours prior to the appointment.
• Please speak with Julie about payment methods.

Cancellations and Rescheduling

• If you need to cancel or reschedule an appointment, please give Julie at least 48 hours notice; otherwise, the session will be billed in full and forfeited.
• You can cancel or reschedule a session by using the "Cancel/Reschedule" link in the confirmation email you received when you booked your appointment.

Refunds

• Refunds will not be given for services that have already been provided. Provided services may include the cost of any completed evaluations, instruction sessions, materials, and reports.
• If you have prepaid for services and you wish to cancel the remainder of your sessions and request a refund for services that have not yet been provided, you will receive a refund minus any costs listed above plus a cancellation fee of $185. The discount will be removed from the training hours that have already been provided, and these hours will be billed at the full rate.
• All training hours in pre-paid packages must be completed within 6 months of date of purchase. Any remaining hours past 6 months from purchase will be forfeited, per the discretion of the instructor.

If you have any questions regarding these policies, please contact Julie.